Ways to Deal With Problematic Clients

If you work in sales sphere where accent is put on intercommunication with clients you should know that there can be situations when those clients are very difficult to talk to – in such way a lot of conflicts can appear. To avoid such incidents some efforts should be made to quash the feeling of impossibility to do nothing. Check out all these tips and be the best in dealing with problematic clients.

1. Make it a rule that “a client is always right”.

Even if you know that the clients can be quick-tempered and can suddenly accuse you in a mistake which was not performed by you, in such cases do not pay attention to your emotions and feelings and calmly answer all e-mails or calls giving that information which is requested by client. Communication via e-mail can save situation in this case as the client does not see your reaction and cannot fully show his disappointment with your behavior. So if you receive undeserved complains about your service and which is not mentioned in your contract – just relax and try to deal with such clients calmly and anyway satisfy them as well;

2. Carefully read and then reread one more time any complain of the client before doing something with that.

If you get a client who is already dissatisfied with your work or work of your company you cannot do the same mistake one more time. Look through complain very carefully and be sure that you understand the way of decision before offering it to a customer. Sometimes client is really right and you should find decision and consider all possible ways how to help.

3. Anticipate the client and call hem first.

When a problematic client appears on the horizon it is better to call him over telephone before he does it first. Although you can solve every problem via e-mail, client will certainly appreciate that you have devoted time to him in order to call and make everything clear. Call and say that you work on problem solution and will do possible. Moreover, telephone call gives better conditions for communication that e-mail.

4. Offer additional services to a client.

If you really have been mistaken or put a trouble to your client so you can wash away your guilt offering him additional product or service as compensation. Your goal should be not forming as many long-termed clients and buyers but involving more people to reaching this very goal. Problematic clients may have a great deal of friend – good friends – and they can consequently become your clients as well. Communication with clients should become a part of your RP-strategy.

5. Be ready to return money and guarantee quality of your products.

You can minimalize problems with clients and buyers if from the very beginning you will make them understand that work with your product or service will bring satisfaction otherwise you will pay money back. Try to solve problem most accurately but if the client is still dissatisfied offer him his money back.

You may think that some people can take advantage of such situation and ask their money back without having reason for it. Such situations can appear so be attentive and not allow them throwing dust in your eyes.

Think over these steps and try to put them into practice, probably next time you will get such a problematic client. Save those tips in safe place and read them in case of misunderstanding with such clients.

Ways to Keep Customers On The Phone

Sometimes, your customers may leave you for a rival for a reason completely out of your hands, maybe they offer a better deal when it comes to cost or their range of products simply appeal to them more. These are understandable reasons, however if a customer where to sever their ties to you because of poor customer service, then it becomes a problem. Thankfully, there are ways to ensure that this doesn’t happen to you.

One of the ways many businesses lose customers is through their phone lines, this can be down to a multitude of reasons, ranging from inadequate redirection, to lousy agents, to something as simple as a bad connection. All of these are terribly frustrating and while your competitors are dangling metaphorical carrots in front of your customers faces, it can make things that much more difficult in the long run.

Keep Your Employees Happy (and your customers)

The first place to start is with your employees; of course, you can’t control everything they say but it is important that they remain courteous and respectful at all times with a polite tone of voice then this is a good base to work with.

Giving them the right tools for the job will help massively, there’s nothing worse than having a system that is slow, clunky or flat out doesn’t work from an employee-perspective. Ensuring that they remain frustration free will mean that a positive attitude can be retained for longer, and this will feed into their performance overall. Using a VoIP service will ensure your telephony is at the cutting edge of the latest technology, as well as being wholly reliable and user-friendly. There’s no need for extra phone lines either, it simply connects to your indoor Wi-Fi or office wireless solution and makes calls via the Internet.

Try Not to Miss A Call

Not everyone has the patience to let the phone ring, even less have the time so it is vitally important that your agents are able to answer as many calls as possible, as quickly as they can. The majority of callers who have not been answered by the fifth or sixth ring will more than likely hang up move on, possibly to your rival. With a VoIP service, calls can be forwarded to other devices (or to multiple devices at once) so the likelihood of missing the call decreases.

Keep Your Promises

When it comes to keeping your word to a customer, it is of vital importance that this is followed through with by your staff. Whether this is something as simple as promising a call-back or giving them a refund by a certain time. If you’re consistent with your promises, and the speed of your delivery is deemed acceptable by your customers, they’re more likely to return to you in the future and continue using your services.

Consider Using On-Hold Music/Messages

Probably one of the worst things about contacting a business is being put on-hold. This can happen for various reasons, the staff member is collecting or inputting information, or they have to confirm something with their manager, whilst you’re on the other end waiting.

Thankfully there are ways to make this experience less annoying for your customers; instead of dull and overused ‘lift’ music, make an effort to think about your target audience and find suitable music you think they would enjoy. For example, if you’re audience base is primarily under the age of 30-40, then using classical music may not be the best idea. Likewise, using modern popular and electronic music may not be the best choice for an audience base mostly over the age of 40-50.

Using certain types of music can be expensive in some cases, so it may also be useful to occasionally use spoken messages during the on-hold breaks. These can vary depending on your business but for example, if you are a retail store, you can record one of your staff speaking about promotions currently going on in your shop. Not only is this a useful way to market your business but you can even include on-hold specific promotions as a thank you to the customer for holding. Ask them to quote a word for 10% off their next purchase for example.

End The Call On A Good Note

If you can leave the customer satisfied at the end of a call, with all their queries and concerns answered, offering any relevant information the customer may need for the future or if there is anything else the agent can help the customer with. This can help create an element of loyalty and brand recognition on behalf of the customer and may help bring them back to your services once again in the future.

For your staff, having to deal with dozens, potentially hundreds of customers per day can wear even the best agents down after some time, ensure their jobs are made easier by using the correct phone system that remains consistent and easy to use as well as generally keeping morale up in the office, this will flow into their performance and thus into the customers perception of the business. Put all of these elements together and you should be able to retain the majority of your customers on the phone and ensure they remain happy and satisfied.

 

Effective Business Communication

Effective business communication can be defined as a well-organized and schemed process of sharing business ideas, proposals, information, facts and/or reports within an organization or outside it to achieve a predetermined goal. In other words, it is the flow of messages within a business house among its employees and with its customers, clients, etc., ensuring its smooth running.

Why Do We Need It

Many of us have faced the situation where our families and friends applaud and encourage our ideas, but fail to sell them to corporate houses or professional organizations. They just don’t seem to be as enthusiastic and sure of it as us. It is just not enough to breed a brilliant business proposal in our minds, but to be able to express it in words or writing that would make people ponder over it and convince them to accept and buy it.

The Purpose
The purpose of an effective information transmission is summarized below.

  • To express one’s thoughts better so that it is well-conceived by others
  • To create a positive rapport among colleagues and seniors that imparts a good impression
  • To communicate better with subordinates which helps to motivate and guide them and extract maximum output
  • To maintain good relations with suppliers, vendors, financiers and other organizations, etc. that prove advantageous in future
  • To reach out to the customers effectively which in turn churns profit

The Types

Before we further get to enhancing one’s communication skills, it is important to understand its types which are as follows:

1. Internal Form of Communication
Communication within the organizational structure of a corporate company is called internal communication. It is a factor that cannot be compromised upon if you want to ensure a successful business.

Modes to achieve it
i) Print: Memos, in-house newsletters, fliers, magazines or leaflets can be used according to the business needs.
ii) Electronic: PowerPoint presentations, video conferences, telephone, fax, emails or even Internet messengers can be used for in-house communication.
iii) Personal Communication: Regular meetings, conferences, brainstorming sessions or even informal chats can be considered as effective communication tools at a workplace.

It can be further classified into three categories:

  • Upward Communication: It is defined as communication within the organization that flows from a lower hierarchy to the higher. Subordinates passing information to their senior is an example of upward communication.
  • Downward Communication: It is defined as communication that flows from the higher hierarchy to the lower. Seniors sharing information with their subordinates is an example of downward communication.
  • Horizontal Communication: Communication within peer groups or employees of the same rank/designation can be termed as horizontal communication.

2. External Form of Communication
Exchange of information with the people outside the organization can be termed as external form of communication. It involves transmission of messages to clients, investors, or any other organization, which is directly or indirectly related to the performance of your business.

Modes to achieve it

  • Advertising: Advertising is perhaps a very crucial mode of communication as far as the clients of the company are concerned. It could be in any form – prints, video or audio and are used effectively to communicate messages to the clients/customers. Advertising your products/services can help you to reassure your existing clients as well as give you a chance to attract new customers.
  • Official Website: Maintaining an official website has become mandatory for business houses which pass information on current happenings, history, contact details and other vital details to the general masses.
  • Press Release and Interviews: Mass media plays an important role in projecting a company’s image to the public. Business houses can make best use of mass media to make important announcements or share their business growth for increasing their popularity.

Some Skills/Techniques Required

For a business to run successfully and maintain its growth, it is important to emphasize on the way it communicates to its customers as well as within its organizational structure. Some of the skills required for an effective expression of business ideas are:

  1. Understanding the target audience: This is the first step towards communicating in a business environment where the information, mode and tone, language etc., of communicating varies with the people it has to be done with.
  2. Listening: It is important to understand that communication is a bidirectional process that not only requires one to talk but listen to the ideas, thoughts, queries of others which can generate inputs that enhance the business.
  3. Time management: In today’s world, time is the most precious thing which once lost cannot be retrieved; hence, we should respect others’ time and give and take useful information in an effective manner within the stipulated time.
  4. Preparation: One should understand the target audience and make sure that he/she is well prepared for a business or client meeting which imparts a positive impact on the listeners and they tend to take the speaker more seriously.
  5. Innovativeness: A person should try various new formats and innovative ways to communicate with their customers or subordinates to keep them enthusiastic and coming back for more.
  6. Effective research: Before an important meeting or presentation it is mandatory to check the facts, figures, statistics and other details to be talked about, and keep oneself updated about the current trends and reports.
  7. Responsiveness: It is important to be responsive to problems and complaints that your clients, customers and financiers face, and cater to their needs and issues effectively and on time.

Quick Tips

Here are few tips that would surely help you to communicate better in your professional setup.

  • Be well-informed about the venue and time of a business meeting and check for the schedule again before the main event.
  • Be confident while addressing the listeners, as for them to have faith in your ideas, you should have it too and present them without any doubts or confusion.
  • Be concise and precise while communicating as it ensures you are to-the-point and brief, because no one has the patience to read 100 lines of information which could have been dealt in just 30.
  • Avoid jargon as it hampers the flow of communication between people who are new or unaware of specific and typical business terms.
  • Be polite while facing questions and interruptions rather than responding with a rude or angry gesture which can put off people.
  • Make an eye contact with your listeners and make them feel comfortable while communicating with them, so they pay attention to you happily.
  • Use real life examples and personal experiences so that listeners can relate to your ideas and thoughts better.
  • When communicating in writing, make sure the matter written is free of errors like spellings, grammar, punctuation, etc., and is clear and easily readable.
  • And finally, keep it simple and professional, be it any form of communication so that the customers, clients, financiers, etc., feel that your services is worth their money and take you and your work seriously.

Feel free to share your good/bad experiences in a professional environment where good or poor expression of thoughts made the difference.

Tips on Buying Cheap Cell Phone Accessories

How to Buy Cheap Cell Phone Accessories? Since the accessories for mobile phones are of affordable rate yet great demand, they are manufactured in great quantity. Immediate after a great number of faceplates or leathe cases have been laid out and put into manufacturing, they are sold to wholesale cell phone accessories suppliers. Wholesalers, in turn, distribute thest wares to retailers who afterwards, sell them to the end users.All the concerned parties will make their own income.Why it is so and how is it possible? The reason is really not so complicated: wholesale. Wholesale can cut down the price of cell phones and handphone accessories heavily.

Some tips that you should fellow to purchase cheap cell phone accessories.

Closeout sales for cut-down price and good buys:

It’s no doubt you may have come by a rebate campaign lately at the local store out there on your street. The deductions and bargains are available every now and then. You are sure cash in on these great deals to purchase very cheap accessories for your store. Mobile Phone supplements can go up to 50% price deduction in clearance and closeout sales.

Likewise, there are great deals provided by virtually each and every provincial large or small market keeper. The discounts sales can be really entertaining and may render bundles. For Instance, you could be offered the latest version of certain technical mag with the order of 10 cell phone case . Evidently a technology fanatic will buy the ten leather covers. This is simply one and single example. There are hundreds of thousands of sales and package sales available at street and online stores.

Going online for all of your purchases:

Going online for all of your purchases can save a lot. It is indisputable that internet marketers are a lot more affordable than the brick and mortar shops, irrespective what item they offer. There are a lot of reasons why online wholesale cell phone accessories suppliers are more affordable than brick and mortar stores. The principal reason is because the internet wholesale Cell Phone Accessories suppliers does not need to face up the insurance and rental expenses. These expenses are simply faced up by physical sellers and they get a very little profit right after paying for insurance and rent.

Communication for Your Personality

For the past few years, psychologists have been trying to understand the communication styles that are being adopted by different people worldwide, and they have come to the conclusion that the method of communicating of every individual depends on two factors, namely openness and directness. To choose the best style to express yourself and comprehend others, one should have an understanding about the self. So, let’s move ahead to learn the various methods that will help you to use the verbal and written communication effectively.

Understanding Your Style

To acquire a good command over any language, you must first understand the personal communication style. This requires self-analysis and awareness, which also include how others perceive and understand you. This would help you to employ the effective communication skills in the workplace, as well as in your personal life. Here are four types of personality elements that influence it; an understanding of these traits would help you to assess the self and to choose the most suitable method.

Aggressive

These kinds of people think of themselves to be superior and try to control others by thrusting their decisions on them. They work to achieve the goal at the cost of others and with the sole intention to win anyhow. In this type of personality, an individual tends to boost himself, whereas he derogates others and because of this, people around him feel hurt and humiliated.

Passive

These kinds of people, unlike aggressive, allow others to express themselves and contribute equally in decision-making. They drive in a safe mode, i.e., they try to avoid confrontations and are self-denying. They feel helpless and ignored because of lack of attention to them. They, themselves, are responsible for this, as they allow others to meet targets at their own expense.

Passive-aggressive

They acquire some of the traits of both passive and aggressive personality types. They have a very manipulative nature. They pretend to be honest, but are not trustworthy. They even manipulate the situations to win, without giving you a feel of it. They believe that one must fight to earn respect and to be heard.

Assertive

These kinds of people are very sensitive and care for others. They believe in making their own decisions and dealing with situations through a win-win approach rather than win-lose. They are honest and direct in approach. They give due respect to others and thus, others too reciprocate with the same love, affection, respect, and trust. Their underlying principles are protection of self-respect and rights and respecting others, but this does not mean that they accept the wrong behavior of others.

Various Styles of Communicating

Effective communication in the workplace, as well as in your personal life is of paramount importance. Its absence can lead to misunderstandings and confusions. In order to excel in this world and to have good interpersonal skills, it is essential for you to adopt the most effective style.

Controllers or Directors

They are task oriented and focus on the end result as they are ambitious. They always look at things from a bigger perspective. They speak less and act more, and are always ready to face risks and dangers. To communicate with such people, do not beat around the bush; come straight to the point and prove how your ideas are goal oriented. If you are at the position of a controller, remember that due respect and attention should be given to followers, apart from focusing on a target.

Collaborators or Relaters

They emphasize interpersonal relationships and consider others’ opinions. They always take the consent of their co-workers before moving ahead. However, sometimes, their friendly nature hinders the progress of the work. They do not get along with the change easily; instead, they take some time to adjust. While communicating with the collaborators, make them feel that you are interested and that you can comfortably share your personal experiences.

Analyzers or Thinkers

Their main focus is on the technical details of the task. They analyze the situation logically and not rationally. They prefer to work alone on a problem, and hence take time to generate solution. Alike the collaborators, thinkers also take time to accept the change. Ensure that you avoid indulging in any conflict with them. While dealing with a thinker, you must present each minute detail and take time to explain the things. To assist thinkers to adjust with the change, try to convince them with logical support and arguments.

Socializers or Open

They love meeting new people and enjoy the change and challenges. Their performance excels when working in a team. They are always a source of motivation for others because of the zeal and enthusiasm they show towards their tasks. They love indulging in healthy discussions and brainstorming. The focus should be on the new trends and concepts when interacting with the socializers.

The understanding of these styles of communication would guide you to adopt the most effective one in any sphere of life.

Ways to Overcome Communication Barriers

It is very important to understand and identify the various barriers to effective communication. These include language barriers, due to differences in the language and understanding; interpersonal barriers, wherein the difference or presumption between two people can cause lack of understanding; physical barriers, wherein the presence of a physical barrier like traffic, loud noise etc. can cause interference; emotional barriers, wherein one is unable to pay attention because of being preoccupied emotionally; and cultural barriers wherein the differences in cultures and traditions lead to misunderstandings and differences. It is only when you identify the barriers to effective communication, that you would be able to successfully overcome them.

Overcoming Communication Barriers

It is very important to understand that communication is a two way process wherein the sender and the receiver play an equally important role. Just putting forth the message to the receiver isn’t enough, you must also make sure that the receiver has perceived the information in the same manner as you intended to! Until and unless you are not sure that the correct information in the correct sense has been received by the receiving end, the process of communication is incomplete. Sadly, most of the time, it so happens that the information that we tend to convey is always perceived in a different manner. This lack of effective communication can lead to a lot of misunderstandings and friction within all the parties involved. This is how it can be rectified.

Be a Good Listener
How many times has it happened to you that you were talking to a person and even before you could finish, you were snubbed. Would you even feel like openly talking to that person again who doesn’t even wait for you to finish? Though it is more difficult than said, but listening at times is more important than speaking out. Therefore, if you really want to be a part of a successful communication process, it is important for you to be a good and patient listener. Wait for the other person to finish and put his point across and only then say something ahead.

Be Present, not only Physically, but Mentally As Well!
Effective communication demands your attention and presence, not only physically, but mentally as well. If there are any physical barriers like too much of noise, or too many people or too much of distance, then make sure that you either communicate away from the environment or make sure that you eliminate these hindrances. Speaking of mental barriers, keep your mind fully alert and pay attention to the person you are communicating with. Or else, the person will assume that you understood his point when you have not!

Don’t Presume Beforehand
Presumption, is the biggest barrier to effective communication. After listening to half the information, we tend to presume what the rest of the part would be, which is something that we are NEVER supposed to do! The stereotype approach of taking things for granted can lead to a lot of misunderstandings and confusions. Therefore, never presume while communicating.

Use the Right Channel to Communicate
Using the appropriate channel to communicate is also equally important. I mean, if you have to tell your employees that the company will be giving bonus, calling everyone individually and informing them would be foolish, why not just put it on the noticeboard! Similarly, if you need to appreciate an employee for their contribution towards the organization, then personally commending the employee in front of the team would be better than putting it on the notice board.

Keep it Simple and Easy
The basic element in the process of communication is language, which must be extremely simple and easy, so that there are no loopholes to misinterpret or not understand what you are trying to put across. Try to avoid using jargon or too much of complicated words and sentences. Remember that the basic motive is to put across the message and making sure that people understand it. No one is judging your knowledge or vocabulary, but definitely judging how effective you are when it comes to communicating.

Feedback is Extremely Important
Last but not the least, taking a feedback from the receiving end, just to make sure that they have interpreted the information in the same manner as you intended to is very important! It is only through proper feedback that you can understand how far they have understood, thereby getting a chance to clarify the differences, if any.

They say that many times a simple solution can solve the most complicated problem, I believe this statement stands absolutely true in this case. Just try to incorporate these simple yet effective tips, and you will definitely be able to achieve a smooth and well coordinated environment around you. Communication is very easy, provided to keep it simple and sweet. All the best!

Ways to Communicate Effectively

Of all the animals that inhabit this planet, human beings are the only ones that are blessed with the ability to communicate through words. Naturally, words are an integral part of expressing our thoughts and emotions. However, effective communication is what sets you apart from other individuals both in personal life as well as professional career. Effective communication is a must for everyone who hopes to climb the ladder of success. It is not something that you can leave to destiny. You have to work real hard to improve your communication skills and get your point across.

Tips to Communicate Effectively

There is a subtle difference between good communication skills and an effective communication. Good communication skills are highly influenced by the personality and idiosyncrasies of the person while effective communication gives a peek into the soul of the speaker and helps him connect with his audience on an emotional level. This article focuses on ways to communicate effectively.

Gather Your Thoughts
Before you are ready to talk to the intended person or address a group of people, you should have a clear vision about what you are going to talk about. Although, a printed copy of a speech may not be always necessary, highlighting a few important issues in your mind is a must. This will help you to remain focused throughout your communication and alleviate the possibilities of drifting away from the main issues. You can make a mental note of any three important issues, so that even if you fumble with one, you can have the other two to back you up.

Choose Your Words
Choice of words is the most important part of any communication. There is no need to go for flowery phrases or alien terms to attract your audience’s attention. Instead, choose simple, precise words that are appropriate for the issue you are addressing. Needless to say, offensive words or words that could demean your audience in any way are best kept out of the communication. This is also the very first step of communicating effectively in a relationship. Most people tend to be careful about their language while at work, but as soon as they get home they resort to colorful language. This may hurt your loved ones beyond your imagination.

Voice Modulation
Another important aspect of effective communication is the technique of modulating your voice at appropriate places. Drab, monotonous voice takes only a few seconds for your audience to shift their focus away from you. Similarly, high pitched or sing song voice takes away the seriousness of the issue that you are addressing. Thus, modulate your voice appropriately and pause at strategic places to allow your audience to absorb your ideas. If possible, evoke the interest of your audience by asking them questions or inviting their opinions. This will keep them engrossed in your talk.

Body Language
Many people mistake body language with sign language and end up making a fool of themselves. Remember, there is no need to enact every word you utter with a gesture or facial expression. This will make your talk more of a stage performance and defeat its purpose. Body language essentially means maintaining eye contact (only with right people!) and using hand gestures only wherever required. You can definitely do without hand gestures, but then make sure your eyes convey your emotions. Needless to say, rude or obscene gestures should be avoided in all circumstances.

Listen
Remember, communication is an exchange of ideas, thus, it should be always two way. Hence, in an effective communication, the other person should have an equal say. Thus, once you are done with your part, listen intently to what other person has to say. Do not have any preconceived notions, even before the other person opens his mouth to speak, as this won’t serve the purpose of communication. Thus, be open to other people’s suggestions and ideas and give them a thought before dismissing. Listening forms an integral part of the workplace communication.

Concentrate
No matter if you are delivering a lecture or listening to someone talking, it is of utmost importance that you focus on that activity only. Get rid of all distractions such as phone before you begin communication. A distraction not only disturbs your focus, but it also causes your audience’s attention to wander.

These were the main principles of effective communication. One thing that you must understand is that effective communication is a gradual process and requires efforts on your part. Similarly, the other party should show an equal desire and involvement for any communication to succeed.

Simple Ways of Communication

It is a creative and vigorous unceasing process, rather than a brief exchange of information. This art and technique of imparting knowledge is a two-way procedure, and feedback is of critical importance for its completion. It is conducted between or among two or more personage. The system of sending information involves barter of ideas, feelings, information, thoughts, and knowledge by verbal (speech) or non-verbal (writing, behavior or signals) types of communication.

☞ Guidelines to Master Interpersonal Correspondence

Possessing competent communication proficiency is imperious for success in today’s fast-paced life. It revolves around the relevant utilization of words, pace of delivery of words, voice control and body language. Apt contrivances should be administered to pass the right data at the right time for retrieval from quandaries. Communication protocols are codes of behavior or conduct and can be either written, oral, or through body language. A few of the techniques required for emphatic information transmission are discussed further in the article.

Audience Awareness
To be able to construct a passage to communicate efficiently, the receiver of the information or the audience should be well-analyzed beforehand. The following pointers should be adhered to:

  • Attain a rough idea of the strength of the prospective audience.
  • Age, sex, background and interest of the listeners should be given its due attention.
  • Develop interpersonal relation with the receiver.
  • The audience should not be able to question your knowledge on the subject.
  • Include the element of humor; it helps in connecting with the target audience.
  • Do not get distracted by the activities performed by the audience like smiling, whispering,etc.
  • Interact with the audience and give them a chance to put up their queries.

Engage Your Audience
An audience is concurrently processing both verbal and non-verbal cues. Body agitations are not generally positive or negative in and of themselves; rather, the situation and the message determines the appraisal. Orators, incapable to exhibit apt body stance convey incongruous attitude and are ignored or kept at bay; while those efficiently equipped with them are looked upon and well respected.

☞ Speak through the eyes
Whether you are speaking or listening, indulge in visual communication with the receiver to make the interaction more thriving. Eye contact exhibits interest and urges your partner to pursue you in return.

☞ Use gestures
Gesticulation with hands and face contribute to effective communication. Let the whole body talk with appropriate actions. Soft gestures should be exhibited for individuals and small groups; more prominent ones should be used for a larger set of audience.

☞ Body language
Body language can portray much more than a morsel of words. A welcoming mien with pacified arms indicate compliance, wherein hunched shoulders and crossed arms demonstrate reluctance towards striking a conversation. Often, communions cease even before they are initiated pertaining to the inappropriate bodily gestures. Assuming a suitable posture and cordial carriage, structures an easy flow of dialog.

☞ Constructive attitude
The attitude that accompanies the discussion affects your interaction with others. Favor patience, honesty, optimism, acceptance and sincerity in respect to the audience.

☞ Effective listening skills
Acquiring proficient vocalizing skills is essential but not adequate; realizing the importance of efficacious listening and practicing it is of pivotal relevance. Refrain from the impulse to hark the other in a limited and prejudiced fashion, but pay unimpaired attention.

☞ Appearance
An individual’s physical appearance and attire create a definite impact. This is because, people create an opinion about what they get to see from the physical appearance and respond in accordance with it.

Choose Your Words
Cherry pick the words. Proper usage of appropriate and apt words is of utmost importance. Some of the pointers to be summoned before starting a conversation are:

☞ Enunciate your words
Speak distinctly and avoid murmuring. If people are always asking you to repeat yourself, try to do a better job of articulating yourself in a better manner.

☞ Pronounce your words correctly
Accurate pronunciation of words with due stresses wherever required must be practiced. Competency is judged through the vocabulary; thus if skeptical about a particular word, the usage should be avoided.

☞ Use the right words
Exempt from using the words for which the meaning is not known. This is so that the words communicated are easily understood by the listener. Preferably, speak in a formal tone until you get acquainted with the person you are having a conservation with.

☞ Slow your speech down
The speed with which the words are thrown must be such that audience can keep pace with them and are able to understand the orator. However, the speaker should be careful not to slow down to the point where the audience begins to complete the sentences just to help him finish.

Use Your Voice
A piping or raucous voice is not perceived to be one of authority. Thus, the orator should be conscious of the pitch and adhere to modulation of voice. Few of the key points to bear in mind are:

☞ Develop your voice
An acute or mellow voice can make the speaker sound like a prey to an belligerent colleague or incline others not to take you seriously. Proper variation in pitch and pace of the voice improves the quality of speech.

☞ Animate your voice
Refrain from adhering to a monotone, that is, a single unvaried pitch level in speech and instead use a vigorous and animated tone. The timbre of the voice pitch should escalate and soften periodically; radio jockeys are an apt example of the same.

☞ Use appropriate volume
Speak in a subdued tone when communicating upfront in person and when you’re alone and close; on the other hand, try to speak vehemently and in a high tone when addressing a large group.

Since the world is so preposterously distinct and contrasting, it offers a colossal range of means to communicate. It is essential to know and adhere to the various interpersonal skills to enhance the quality and output of the intended communication. The ability to express, will manifold every day with regular application and follow-up of the few key points discussed earlier in the article.

How to Improve Communication Skills

Having good communication skills is really important in every walk of life. For instance, they can help you to get a good job, perform better at the workplace, create a better impression about yourself, you can stand out in a crowd, and you can also improve your relationships with others. The right method of communication is therefore very important in whatever you do. Good communication skills can help you overcome the basic complexities that you may face in certain tasks of life.
So, have you ever thought how high you rate on your communication skills? Well, the process of improving these skills is really an ongoing affair. Here are some effective ways to improve communication skills that can help you to bring about a change in many aspects of your life.

If you have really poor communication skills and can’t seem to get the right words across, be it at your workplace or even with regards to your personal relationships, you must always remember that you need to observe those people who communicate effectively, the people around you who make easy and effective conversations. This should give you an insight and an understanding that could open up new ways for better ways to communicate with others.

Communication is not just about speaking effectively and in an impressive manner. No one likes to talk to a person who just goes on and on without ever listening to others. Remember, you also need to be a good listener. This is one factor that is so often overlooked by most people. It is important to be a good listener in order to understand what the other person is saying, and reply accordingly.

Think twice before you speak once. When conversing with someone, remember that you need to take time to think before you react to what is being said. Impulsive reactions often bring out the wrong words, or do not convey what you actually mean. It is an excellent communication skill to take a few moments and process all the information before you respond.

Think about your positive points before you start a conversation. This will help you overcome the initial hiccups, especially if you are going to give a speech before a very large audience. Being confident is the key element to effective communication.

Having a sense of humor helps to make any conservation light and fun to be in! Develop your sense of humor and use it. Do note one important thing in such cases – you must not hurt the sentiments of others in any possible way, and do not try to be overly funny. As a good communicator, one should know where to draw the line with humor.

Be it books or newspapers, develop a love for reading. A well-read person has knowledge on a variety of topics, and does not feel left out when discussing things with others. Reading makes you an intelligent individual with an improved vocabulary, which eventually boosts your confidence while talking to people.

Avoid thinking that what you say is always right; this may create a certain barrier beforehand in any conversation. An effective communicator makes it a point to listen to the other viewpoints before speaking himself. This provides him or her with a chance to assess the situation in a better way, as preconceived notions always create an obstacle to effective communication.

Rethink about the ways you are framing your sentences in order not to offend the other person. For example, at work, even if you are displeased, sometimes an effective manner of communicating can help you yield better results, rather than talking offensively. A polite manner of conversing can help you earn the respect of others and impress them as well.

Sporting the right kind of body language is another important key factor in improving communication skills. Maintain eye contact as you speak; sit and stand in an erect position, and have a firm handshake; do not give wrong signals by crossing your arms and legs; avoid fidgeting excessively. Always remember that your gestures say a lot about your personality as an individual.

Keeping the conversation interesting is extremely necessary. Remember, having good communication skills is not only about talking all the time, it is also about how you get others interested enough to participate in the conversation with you. On the other hand, if you are shy, it is important that you speak up and put your point across.
Thus, we can see how effective communication skills help one to connect with others, and to build successful relationships that would create a feeling of harmony, and also increase productivity at work.

Tips to Develop Reflective Listening Skills

Quick Tip
Do not introduce your ideas or questions into the speaker’s thoughts and feelings. Avoid over-mirroring, stereotyped reactions, feigning to understand, going beyond or missing the speaker’s ideas, and giving long responses. Pay careful attention to non-verbal cues and negative body language.
The term reflective listening refers to a type of listening where great attention is paid to the thoughts and feelings of the speaker. It is a communication technique where the listener understands and reflects the idea back to the speaker. Reflective listening can help develop mutual understanding and build trust, thus proving to be effective in solving relationship issues and improving relations. Speakers are encouraged to be open and frank, and to express their thoughts and beliefs freely. They are also needed to think about solutions to their issues. This turns out be motivational for the speaker and adds clarity to the communication.

Reflective listening can be used by therapists and counselors as they require to be patient and empathetic listeners. With their help, people get to better understand their feelings and problems. Reflective listening can also be employed between supervisors and their subordinates, spouses, and friends, to improve communication.
How to Develop Reflective Listening Skills
The listener should actively participate in the conversation to concentrate on the speaker’s specific idea and understand his intentions.
Any kind of distractions should be avoided or eliminated. Also, the conversations should not be diverted to other topics.
It is important to show acceptance of the speaker’s thoughts and feelings. This involves eye gestures and body language indicating the same. The listener should let the speaker know that they have a mutual understanding.
Another tip is to let the speaker say what he or she wants to without interrupting, and then asking him valid questions to confirm that his words have been understood. The listener can ask probing questions that motivate the speaker to find solutions. Questions can help the speaker in exploring aspects he may have ignored. Unnecessary questions should be avoided.
Listeners should avoid criticizing, offering advice, or explaining from their perspective. Instead, they should use techniques like using their own words to explain what they have heard and understood from the speaker.
The listener should take an empathetic approach. He or she should encourage the speaker to think out loud and speak freely by agreeing with his or her point of view, by hearing the speaker deeply and accurately, and by being non-judgmental. In this way, the listener gets to better understand the speaker and establish trust.
Listeners need to understand the mood of the speaker and then reflect his or her emotions and feelings with words and nonverbal communication. For this, the listener has to concentrate hard on the speaker’s mood, which can be determined by the words, facial expressions, body language, tone of voice, gestures and other nonverbal aspects given by the speaker.
Listeners should show a calm, comfortable and relaxing disposition. These aspects on the listener’s part will tend to evoke similar feelings in the speaker, thus making him feel comfortable.
The listener needs to focus on specific things rather than the vague ones. Often, the speaker will avoid painful feelings by being abstract or unclear in expressing them. The listener should encourage the speaker by asking him or her to be more specific so that things gets clearer.
While relaying the speaker’s thoughts back to him, the listener has to be frank, genuine and undiplomatic. He needs to use the right words and body language so that whatever was understood is conveyed to the speaker.
No matter how good your listening skills are, it is the speaker who can tell you if you have understood correctly or not. Listening actively to reflect the speaker’s emotions back to him can help him bring clarity to his thoughts. This can further help him find solutions to unresolved issues. Above all, successful reflective listening requires one to be positive, encouraging, patient, sincere, have a genuine desire to help, and possess excellent listening skills.